Limited Lifetime Warranty
Welcome to our commitment to quality and customer satisfaction! At Zero Gravity, we stand behind our products with a lifetime warranty, promising to uphold it no matter what. We understand that life happens, and sometimes devices need repair or replacement. That's why we guarantee to honor our warranty faithfully.
In the rare event that the device you're claiming warranty on has been discontinued, fret not! We're dedicated to ensuring you always have a functioning product. In such cases, you will receive a replacement model of equal or better value. Our goal is not only to meet your expectations but to exceed them, providing you with peace of mind and a seamless experience every step of the way.
Rest assured, when you choose Zero Gravity, you're not just purchasing a product – you're investing in a promise of quality, reliability, and ongoing support. Experience the difference of our lifetime warranty commitment today!
What is the Limited Lifetime Warranty?
We’re proud to offer you a lifetime warranty on our products. If your product ever has any manufacturing or workmanship defects, tears in half, or your Mylar authentication piece falls out we will replace it. We want you to feel confident and secure that when you invest in Zero Gravity™ products.
Warranty applies for Perfectio online purchases only. For in-store purchases, you must register your product first.
What does the warranty not cover?
It will not cover wear and tear instances, such as the device logo wearing off due to normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case.
The warranty will not cover misuse, such as Perfectio paint damaged by creams, serums or other substances.
Is the FREE limited lifetime warranty replacement really free? Do I have to pay anything?
Per the Lifetime Warranty, your replacement product is absolutely free. Your out of pocket expenses may include:
– A shipping & handling fee of $89.99 in the USA and $129.99 outside the USA for the replacement product to be mailed back to you.
– A Shipping & handling fee of $ 99.99 in the USA and $139.99 outside the USA for the X Series.
– For the Swarovski models the shipping & handling fee would be $200 in the USA and $249 outside the USA for the replacement product to be mailed back to you.
- For the Oxycura, the shipping & handling fee would be $399 in the USA and $499 outside the USA for the replacement product to be mailed back to you.
– Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only).
How can I extend my warranty?
If you purchase our product at one of our selected retailers, you may want to extend your warranty. You can do so by clicking here
Can my warranty be transferred?
This Limited Lifetime Warranty is not transferrable and applies only to the original purchaser of the product provided such purchase was properly registered and made in compliance with, and accordance to, all other terms and conditions that govern the purchase of our products. We reserve the right in our sole and absolute discretion to determine if products were purchased in compliance with, and accordance to, all other terms and conditions that govern the purchase of our products.
Additional General Warranty Terms.
THE WARRANTY UNDERTAKING IN THIS AGREEMENT DOES NOT APPLY TO ANY GOODS THAT HAVE BEEN SUBJECTED TO ACCIDENT, DISASTER, LOSS OR DAMAGE DURING SHIPMENT,NEGLECT, MISUSE, CORROSIVE ATMOSPHERE HARMFUL TO ELECTRONIC CIRCUITRY, FAILURE OR INSUFFICIENCY OF ELECTRICAL POWER OR UNUSUAL ELECTRICAL SURGE OR SHOCK.